Jw Marriott Surabaya

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Indonesia

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Overview

Boasting a ballroom, a barber shop and a swimming pool, and looking out onto the river, Jw Marriott Surabaya features designer rooms and an exceptional setting. Set in a Chinese-style building, the venue comprises 407 rooms. Complimentary private parking, a safe deposit box and a newspaper stand are available for guests' convenience.

The venue is less than 1050 meters' walk from Joko Dolog Statue. This comfortable hotel is 20 minutes’ walk from Submarine Monument.

Placed near a zoo and restaurants, the hotel offers a night club, a sundeck and a tennis court for on-site relaxation.

Jw Marriott Surabaya is about 20 minutes drive away from Juanda airport.

Rooms

Every accommodation unit is equipped with individual climate control, a personal safe and a mini-refrigerator. Guest rooms are furnished with oriental furniture.

Eat & Drink

A grilled breakfast is available every morning. The hotel features a lounge restaurant serving French cuisine. Guests can get a drink and snacks and sushi at a snack bar. A wide variety of dishes is served in Rawon Setan and Kopitiam Oey, which are 5 minutes’ stroll away.

A buffet breakfast is served at affordable prices. 

Relax

Providing a wellness centre, a Jacuzzi and a sauna along with facials and various massages, Jw Marriott Surabaya ensures guests a pleasant stay. For sport enthusiasts, a gym and a fitness centre are offered.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   25.  Number of rooms:   407.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Rooftop pool

Sports & Fitness

  • Fitness centre
  • Tennis court

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Children's pool

Spa & Leisure

  • Rooftop pool
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • BBQ facilities
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view

Room features

  • Air conditioning
  • VIP room facilities
  • Mini-bar
  • Soundproofed rooms
  • Living room
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Free toiletries
  • Sink

Self-catering

  • Kitchenette
  • Refrigerator
  • Electric kettle
  • Microwave
  • Dryer
  • Cooker

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 5 yearsExisting beddingFREEExtra bedChildren above
5 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Gereja Perawan Maria tak BerdosaGereja Perawan Maria tak Berdosa1400 ft
BG JuntionBG Juntion1700 ft
Tunjungan MallTunjungan Mall2000 ft
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Rawon Setan (Devil's Rawon)Rawon Setan (Devil's Rawon)200 ftJalan Embong Malang No. 78 I (In front of JW Marriott Hotel)
Kopitiam OeyKopitiam Oey200 ftJalan Embong Malang 78K
Depot Mie Hong KongDepot Mie Hong Kong900 ftKedungdoro
Ayam Goreng PresidentAyam Goreng President1200 ftJalan Tidar 22
Soto Cak PardiSoto Cak Pardi1500 ftJL.Embong Malang
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Surabaya ZooSurabaya Zoo2.5 mi
Heroes MonumentHeroes Monument1.0 mi
Taman Remaja SurabayaTaman Remaja Surabaya1.2 mi
Atom MarketAtom Market1.4 mi
De Javasche BankDe Javasche Bank1.6 mi
Pasar Turi Train Station SurabayaPasar Turi Train Station Surabaya4000 ft
Gubeng Train StationGubeng Train Station1.2 mi
House of SampoernaHouse of Sampoerna2.1 mi
Mpu Tantular MuseumMpu Tantular Museum2.4 mi
Ampel MosqueAmpel Mosque2.1 miJl. Ampel Masjid no. 53
Jalesveva Jayamahe MonumentJalesveva Jayamahe Monument3.9 miJln. Tanjung Perak Barat
Ciputra WaterparkCiputra Waterpark7.2 miWater Park Boulevard Citraraya
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Getting around
Airports
Juanda (SUB)7.8 mi
Abdul Rahman Saleh (MLG)46.2 mi
Train
Pasar Turi Train Station Surabaya4300 ft
Gubeng Train Station1.2 mi
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Reviews
8.2
FabulousBased on  16  reviews

Rating by category:

8.0
Dining
  • 8.8
    Superb

    Very nice staff - friendly, helpful, accomodating. Excellent buffet breakfast.

    Bathroom a little old - but still clean and functional

  • 7.0
    Very good

    Wi-fi free. Kind staff assistance.

  • 7.8
    Fabulous

    The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.

    I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.

  • 5.0
    Guest rating

    Lovely linens, and the staff are friendly and attentive.

    The hotel is TIRED....hasn't been renovated recently or particularly well maintained. The wall paper in my room was peeling, the bathroom fixtures very tired and rusty. They also use an overpowering air "freshener" to mask the mustiness in the rooms, but gave me an instant headache. The place is outrageously overpriced for the quality.

  • 9.6
    Exclusive

    The staff was incredibly warm and efficient . They found me at the very last minute a domestic flight at a very cheap price. A very warm reception ,Maybe better then thailand .

    The air conditioning in the room was too cold even if it turned off .

  • 7.8
    Fabulous

    Food and location is very good

    Old smell of the room, and no free wifi. And even if we already pay at the business lounge, the Internet is soooo lame.

  • 8.2
    Fabulous

    We stayed for 2 nights at JW Marriott Surabaya. Check in process was very simple when we arrived at 11 am. The room was very clean and the air condition was very cool. The bathroom was suitable for us. My children liked the swimming pool but the water was too cold at that time. The breakfast was very delicious.

  • 10.0
    Exclusive

    Staff were like family to us. Extremely service oriented. Always smiling. Proactive. Facilities were well maintained and food was good.

  • 8.8
    Superb

    All facility is excelent and gorgeous, staff is well educated.

    Wairer of breakfirst always try to take out my dish immidiately when I finish each dish, and when I go to take extra rice and etc, waiter always take away all folk and spoon, this is not good manner for us. Other Indonesia hotels are also same.

  • 8.2
    Fabulous

    Size of room, location, service, facilities, speed of wifi in lounge

    No Wifi in the guestrooms, specially considering that nowadays the businesstraveler uses a smartphone or tabletpc instead of a notebook

  • 6.2
    Good

    Good location and safety.

    Door rock system of my room did not work well, sometimes I could not open my room. And staffs of breakfirst always put away my dish when I left my table for taking another food. It is not good manners for us.

  • 9.6
    Exclusive

    Music lounge is very nice.

    Nothing !

  • 7.4
    Very good

    いろいろなこちらの対応に気持ちよく答えてくれた。

    バスが約束の時間にスタンバイされていなかった事など、連携がうまく取れなかった点があった。

  • 9.6
    Exclusive

    すべてのスタッフがタイトルの通りで、大変良い環境にあると思います。ジャカルタの旧シェラトンメディアHと同じくらい、スタッフの対応が良かった。滞在中は気持ちよく、快適に過ごせました。 高級ホテルに勤務している人はプライドの高い人も多く、対応が雑になるところも多い中で、貴重なホテルです。 頼み事をしても、なかなか回答がこなかったり、間違った回答をしても訂正されなかったりということが日常茶飯事のインドネシアで、そういったことが一切ないホテルです。

    強いてあげれば、水回りの設備が多少古くなってきていることぐらいでしょうか・・・しかし、掃除が行き届い- ているので不快には感じません。

  • 7.8
    Fabulous

    بشاشة العاملين، والموقع وتوفر النقل المجاني للمول وسرعة الإستجابة للطلبات

    الفوط بحاجة لتجديد" قديمة"، أعمال الصيانة بالطوابق ١٣-١٥ مزعجة

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Indonesia

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 5 yearsExisting beddingFREEExtra bedChildren above
5 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Juanda (SUB)7.8 mi
Abdul Rahman Saleh (MLG)46.2 mi
Train
Pasar Turi Train Station Surabaya4300 ft
Gubeng Train Station1.2 mi
+ More- Less
Check rooms and rates
exclusive online offers!
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Select date
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Rooms and Guests
2Guests1room
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