Jw Marriott Surabaya Hotel

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Jw Marriott Surabaya Hotel

Wi-Fi
Parking

On-site parking

Luggage storage

Luggage storage

Locker room

24-hour

Late check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Coffee/Tea in lobby

Welcome drink

Cafe

Snack bar

Coffee shop

Shuttle

Free city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

The elegant 5-star Jw Marriott Surabaya Hotel is set in the center of Surabaya. Featuring European architecture, the hotel occupies a 25-story building opened in 1996.

The hotel is located in a shopping area with monuments, a mosque and a temple as well as palm trees and a harbour and provides fast access to Joko Dolog Statue within a 15-minute walk. Jw Marriott Surabaya Hotel is within about 20 minutes' walk of the center of Surabaya.

Placed near restaurants, a zoo and a stadium, the hotel offers an outdoor swimming pool, a tennis court and a ballroom for on-site relaxation.

Jw Marriott Surabaya Hotel is within a 15-minute drive to Juanda airport.

Rooms

This property comprises 407 rooms featuring corner king studio, king studio and premium deluxe guest room with complimentary Wi-Fi, a private toilet, cable television, an individual safe and a seating area. Some of the individual rooms enjoy a view of the city. Decorated in contemporary design with marble floor, the rooms feature en suite bathrooms equipped with a bathtub, slippers and a shower.

Eat & Drink

The hotel has a sophisticated restaurant serving French meals. After exploring sights of Surabaya, residents can go back to Jw Marriott Surabaya Hotel for barbeque and sushi served in the onsite café bar. Guests can dine at Rawon Setan and Kopitiam Oey located within a 5-minute walk of the property.

A buffet breakfast is served at affordable prices. 

Services

The facilities as a free private car park, a lift and a safety deposit box are offered for guests.

Relax

On-site spa facilities include a spa lounge, a sauna and a health club. Reflex massage and facials are also available. A gym and a fitness centre are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   25.  Number of rooms:   407.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Luggage storage
  • Locker room
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Tennis court

Services

  • Paid airport shuttle
  • Free city shuttle
  • 24-hour room service
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter
  • Welcome drink

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Babysitting/Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Beach umbrellas
  • Night club
  • Entertainment
  • Garden area
  • BBQ facilities
  • Health club
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Pool view

Room facilities

  • In-room air conditioning
  • In-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Living room
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Separate tub and shower
  • Hair dryer
  • Bidet
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Kitchenette
  • Refrigerator
  • Electric kettle
  • Microwave
  • Cooker

Bedroom

  • Premium bedding

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • CD player
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 2 years
Crib FREE
Existing bedding FREE
One child
3 - 5 years
Existing bedding FREE
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Jw Marriott Surabaya Hotel Surabaya location
Show big map »

Hotel Address:

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Get directions
City Center
  • Surabaya
    3700 ft
Airports
  • Juanda (SUB)
    7.8 mi
  • Abdul Rahman Saleh (MLG)
    46.2 mi
Train Stations
  • Pasar Turi Train Station Surabaya
    4300 ft
  • Gubeng Train Station
    1.2 mi
Restaurants
  • Rawon Setan (Devil's Rawon) (cuisine: Indonesian)
    200 ft
  • Kopitiam Oey (cuisine: Indonesian)
    200 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Rooms and availability

Deluxe Business Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • General:Seating area
Room Description:

Deluxe|Deluxe Room, Business Lounge Access

Studio
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

STUDIO GUEST ROOM CITY VIEW

Corner Studio
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Corner Studio - City View

Jw Marriott Surabaya photos Exterior Hotel information
King Studio
City view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Mini-refrigerator
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Standard|Studio, Larger Guest room, 1 King, City view

Corner King Studio
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

Standard|Studio, Larger Guest room, 1 King, City view, Corner room, Breakfast For Two

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Super King-size bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Dining area
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
  • CD player
Room Description:

Suite|ONE BEDROOM SUITE Twin

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Two-Bedroom Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Super King-size bed and 2 Single beds, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Dining area
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
  • CD player
Room Description:

Suite|TWO BEDROOM SUITE Twin

Jw Marriott Surabaya photos Room
Executive Deluxe Room
  • Room size:

    455 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Computer hookup
Room Description:

Deluxe|Executive Deluxe Premium Room Twin

Jw Marriott Surabaya photos Exterior Hotel information
Deluxe Double Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds or 1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Deluxe|DOUBLE DELUXE

Jw Marriott Surabaya photos Exterior Hotel information
Premium Deluxe Room
City view
  • Room size:

    390 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds or 1 King-size bed, 1 Double bed or 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • Computer hookup
Room Description:

Deluxe|Deluxe Premium, Guest room, 1 King or 2 Double, City view, Advanced Purchase, Breakfast For Two

Executive Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
Room Description:

Deluxe|Double or Twin EXECUTIVE

Jw Marriott Surabaya photos Exterior JW Marriott Hotel Surabaya
Executive Studio
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Deluxe|STUDIO EXECUTIVE

Executive Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Executive Suite

Executive Two-Bedroom Suite
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • General:Seating area
Room Description:

Suite|Executive Suite, 2 Bedrooms, Business Lounge Access, City View

Luxury Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Luxury Room

Jw Marriott Surabaya Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • Surabaya Zoo2.5 mi

Popular areas

  • City Center3300 ft
  • Joko Dolog Statue3300 ft

Places of interest

  • Gereja Perawan Maria tak Berdosa1400 ft
  • BG Juntion1700 ft
  • Surabaya Plaza1.0 mi
  • Heroes Monument1.0 mi
  • Taman Remaja Surabaya1.2 mi
  • Atom Market1.4 mi
  • De Javasche Bank1.6 mi
  • Airlangga University1.7 mi
  • Bungkul Park2.2 mi
  • Surabaya Town Square2.4 mi
  • Darmo Trade Center2.9 mi

Train stations

  • Pasar Turi Train Station Surabaya4000 ft
  • Gubeng Train Station1.2 mi

Shopping areas

  • Tunjungan Mall2000 ft
  • Grand City Mall1.1 mi
  • Hi-Tech Mall1.1 mi
  • Central Point Mall2.1 mi
  • Ciputra World Surabaya Mall2.5 mi

Monuments and Landmarks

  • Sharp Bamboo Monument4300 ft
  • Cheng Hoo Mosque5000 ft
  • Submarine Monument1.0 mi
  • Red Bridge Surabaya1.6 mi
  • Ampel Mosque2.1 mi

Museums

  • House of Sampoerna2.1 mi
  • Mpu Tantular Museum2.4 mi

Local attractions

  • Gereja Perawan Maria Tak Berdosa1.2 mi
    Jalan Kebon Rojo, Surabaya
  • Taman Bungkul1.6 mi
    Jalan Raya Darmo, Surabaya
  • Al-Akbar Mosque2.0 mi
    Surabaya-Gempol Turnpike, Surabaya
  • Jembatan Merah1.6 mi
    Standplaat Jembatan Merah, Surabaya
  • Museum Mpu Tantular1.6 mi
    Jalan Raya Darmo, Surabaya

Near the hotel

  • Grahadi Building3900 ft
    Jalan Gubernur Suryo, Surabaya
  • Balai Pemuda4600 ft
    Jalan Pemuda 15, Surabaya
  • Taman Hiburan Rakyat4200 ft
    Tambaksari, Surabaya

Restaurants nearby

  • Rawon Setan (Devil's Rawon)200 ft

    Address: Jalan Embong Malang No. 78 I (In front of JW Marriott Hotel)

    59% likes this, based on 36 reviews
    Cuisine: Indonesian

  • Depot Mie Hong Kong900 ft

    Address: Kedungdoro

    68% likes this, based on 12 reviews

  • Soto Cak Pardi1500 ft

    Address: JL.Embong Malang

  • Kopitiam Oey200 ft

    Address: Jalan Embong Malang 78K

    Cuisine: Indonesian

  • Ayam Goreng President1200 ft

    Address: Jalan Tidar 22
    Phone: 031-531 5362

    68% likes this, based on 22 reviews
    Cuisine: Indonesian

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Cities nearby

Jw Marriott Surabaya Reviews

Guest reviews are submitted by our customers after their stay at Jw Marriott Surabaya

Average guest rating

8.2out of 10
Fabulous
Based on 16 reviews

Rating by category:

Value
6.0
Dining
8.0

Guest reviews

  • Single
    8.8

    Very nice staff - friendly, helpful, accomodating. Excellent buffet breakfast.

    Bathroom a little old - but still clean and functional

  • Single
    7.0

    Wi-fi free. Kind staff assistance.

  • Single
    7.8

    The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.

    I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.

  • Single
    5.0

    Lovely linens, and the staff are friendly and attentive.

    The hotel is TIRED....hasn't been renovated recently or particularly well maintained. The wall paper in my room was peeling, the bathroom fixtures very tired and rusty. They also use an overpowering air "freshener" to mask the mustiness in the rooms, but gave me an instant headache. The place is outrageously overpriced for the quality.

  • Couple
    9.6

    The staff was incredibly warm and efficient . They found me at the very last minute a domestic flight at a very cheap price. A very warm reception ,Maybe better then thailand .

    The air conditioning in the room was too cold even if it turned off .

  • Couple
    7.8

    Food and location is very good

    Old smell of the room, and no free wifi. And even if we already pay at the business lounge, the Internet is soooo lame.

  • Family with children
    8.2

    We stayed for 2 nights at JW Marriott Surabaya. Check in process was very simple when we arrived at 11 am. The room was very clean and the air condition was very cool. The bathroom was suitable for us. My children liked the swimming pool but the water was too cold at that time. The breakfast was very delicious.

  • Family with children
    10.0

    Staff were like family to us. Extremely service oriented. Always smiling. Proactive. Facilities were well maintained and food was good.

  • Single
    8.8

    All facility is excelent and gorgeous, staff is well educated.

    Wairer of breakfirst always try to take out my dish immidiately when I finish each dish, and when I go to take extra rice and etc, waiter always take away all folk and spoon, this is not good manner for us. Other Indonesia hotels are also same.

  • Family with children
    8.2

    Size of room, location, service, facilities, speed of wifi in lounge

    No Wifi in the guestrooms, specially considering that nowadays the businesstraveler uses a smartphone or tabletpc instead of a notebook

  • Single
    6.2

    Good location and safety.

    Door rock system of my room did not work well, sometimes I could not open my room. And staffs of breakfirst always put away my dish when I left my table for taking another food. It is not good manners for us.

  • Single
    9.6

    Music lounge is very nice.

    Nothing !

How to reach hotel

hotel Jw Marriott Surabaya Hotel Surabaya location
Show big map »

Hotel Address:

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Get directions
City Center
  • Surabaya
    3700 ft
Airports
  • Juanda (SUB)
    7.8 mi
  • Abdul Rahman Saleh (MLG)
    46.2 mi
Train Stations
  • Pasar Turi Train Station Surabaya
    4300 ft
  • Gubeng Train Station
    1.2 mi
Restaurants
  • Rawon Setan (Devil's Rawon) (cuisine: Indonesian)
    200 ft
  • Kopitiam Oey (cuisine: Indonesian)
    200 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge