Jw Marriott Surabaya

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Jw Marriott Surabaya

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Overview

Located in the center of Surabaya within a 15-minute walk of Joko Dolog Statue, Jw Marriott Surabaya is a 25-story hotel offering 407 designer rooms. The property opened in 1996 and features Chinese architecture.

The comfortable hotel is placed in a shopping area, a short walk from a mosque and monuments. The city center is 2 km away from the hotel.

Quick access to a stadium and restaurants is provided.

Pasar Turi Surabaya train station is a 15-minute walk from the property. Due to its location 15 km from Juanda airport, it will take about 20 minutes' drive to get there.

Rooms

This hotel comprises of corner king studio, city king studio and spacious one-bedroom suite that come with classic décor as well as free wireless internet, cable television, a mini-refrigerator, a dressing area and a private toilet. Staying at Jw Marriott Surabaya Hotel guests can enjoy the city. Room facilities also include an electric kettle, a dishwasher and an oven for self-catering.

Eat & Drink

The restaurant menu features French dishes. The café bar serves barbeque and sushi. Serving an array of dishes, Rawon Setan and Kopitiam Oey are 100 meters away.

A buffet breakfast is served at affordable prices. 

Services

There are limousine rental services on site.

Relax

Jw Marriott Surabaya Hotel pampers guests with a nightclub, an outdoor swimming pool and a tennis court. Guests can keep fit with a gym and a fitness center offered on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   25.  Number of rooms:   407.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Air conditioning in public areas
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Beauty salon
  • Lobby

Sports & Fitness

  • Fitness centre
  • Tennis court

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Continental breakfast
  • A la carte restaurant
  • Snack bar
  • Bar/ Lounge area

Meeting facilities

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cots
  • Paid babysitting/ Child services
  • Children's pool

Leisure facilities

  • Outdoor swimming pool
  • Night club
  • Entertainment
  • Garden area
  • BBQ facilities
  • Spa centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Pool view

Room facilities

  • Air conditioning
  • Mini-bar
  • Living room
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Sink

Self-catering

  • Kitchenette
  • Refrigerator
  • Electric kettle
  • Microwave
  • Cooker

Bedroom

  • Down comforter

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 2 pm FREE
Check-out until 12 pm FREE

Children and extra beds

Pets

Pets are not allowed.

How to reach hotel

hotel Jw Marriott Surabaya Surabaya location
Show big map »

Hotel Address:

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Get directions
City Centre
  • Surabaya
    3700 ft
Airports
  • Juanda (SUB)
    7.8 mi
  • Abdul Rahman Saleh (MLG)
    46.2 mi
Train Stations
  • Pasar Turi Train Station Surabaya
    4300 ft
  • Gubeng Train Station
    1.2 mi
Restaurants
  • Rawon Setan (Devil's Rawon) (cuisine: Indonesian)
    200 ft
  • Kopitiam Oey (cuisine: Indonesian)
    200 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Rooms and availability

Premium Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe Premium Room. ROOM ONLY. Standard rate

Premium Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Deluxe Premium Room. ROOM ONLY. Standard rate

Standard Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:In-room safe
  • Individual air conditioning
  • Bathroom:Bathroom
  • Bathtub/shower combination
Room Description:

This twin/double room features a bathrobe, sofa and air conditioning. Guests enjoy: - Daily buffet breakfast for 2 persons at The Pavilion Restaurant - One-time, 60-minute traditional massages at Health Club - Free high-speed WiFi internet access - Scheduled shuttle bus to Tunjungan Plaza Mall

Two-Bedroom Room
  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:Individual air conditioning
  • Bathroom:Bathroom
  • Bathtub/shower combination
Room Description:

Standard|TWO BEDROOM (EXTRA BED ADULT)

Studio
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:Individual air conditioning
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

STUDIO GUEST ROOM CITY VIEW. BED & BREAKFAST. Standard rate

Corner Studio
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Corner Studio - City View

City King Studio
Pool view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Spacious room features city or pool views.

Jw Marriott Surabaya photos Exterior Hotel information
Corner King Studio
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private pool
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Carpeted floor
  • Soundproofed windows
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Washer/dryer
  • Shower cap
  • Sink
  • Toilet
  • Cleaning products
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
Room Description:

Studio Larger Guest room 1 King City view Corner room. BED & BREAKFAST. Dynamic product

One-Bedroom Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Standard|ONE BEDROOM

Two-Bedroom Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Standard|TWO BEDROOM

One-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Super King-size bed, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

SUITE ONE BEDROOM. BED & BREAKFAST. Standard rate

Two-Bedroom Suite
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

SUITE TWO BEDROOMS

Executive Deluxe Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Individual air conditioning
  • Safe
  • Seating area
  • Living room
  • Parquet floor
  • Bathroom:Bathroom
  • Bathtub/shower combination
  • Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Mini-refrigerator
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

Deluxe|Executive Deluxe, Executive lounge access, Guest room, Breakfast For Two

Executive Deluxe Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
  • General:Seating area
Room Description:

Executive Deluxe Premium Room. BED & BREAKFAST. Dynamic product

Executive Deluxe Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Deluxe Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed, 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:In-room safe
  • Individual air conditioning
  • Work desk
  • Bathroom:Bathroom
  • Bathtub/shower combination
Room Description:

Deluxe|Deluxe Double Room with City View (Double bed or 2 twin beds)

Deluxe Studio
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Deluxe Studio (lounge access)

Jw Marriott Surabaya photos Exterior Hotel information
Deluxe King Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Washer/dryer
  • Shower cap
  • Sink
  • Toilet
  • Cleaning products
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
Room Description:

This double room has air conditioning.

Deluxe Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Deluxe|DELUXE

Premium Deluxe Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds or 1 King-size bed, 1 Double bed or 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • 24-hour room service
    • Air conditioning
    • + More
  • General:High speed internet
  • Safe deposit box
  • Seating area
  • Ironing facilities
  • Living room
  • Parquet floor
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bedding:Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Mini-refrigerator
  • Media:Satellite TV
  • 220 V AC
  • Computer hookup
Room Description:

Deluxe|Deluxe Premium, Guest room, 1 King or 2 Double, City view, Advanced Purchase, Breakfast For Two

Premium Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Double room

Premium Deluxe Single Room
City view
  • Max occupancy:

    1 person

  • Bed type:

    2 Double beds or 1 King-size bed, 1 Single bed

  • Check Prices
Room Description:

Single room

Jw Marriott Surabaya photos Exterior Hotel information
Executive Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Carpeted floor
  • Private entrance
  • Soundproofed windows
  • Connecting room
  • Privilege access to executive lounge
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Washer/dryer
  • Shower cap
  • Sink
  • Toilet
  • Cleaning products
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
  • DVD player
Room Description:

This double room features air conditioning.

Jw Marriott Surabaya photos Exterior Hotel information
Executive Studio
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private pool
    • Bathtub
    • + More
  • General:Individual air conditioning
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe
  • Carpeted floor
  • Private entrance
  • Soundproofed windows
  • Privilege access to executive lounge
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Bathtub/shower combination
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Washer/dryer
  • Shower cap
  • Sink
  • Toilet
  • Cleaning products
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • Computer hookup
  • DVD player
Room Description:

Spacious studio is elegantly decorated and has a seating area. Executive Lounge benefits include: - free breakfast, evening cocktails and all-day refreshments - personalised check-in/out - free internet - free 2-hour usage of meeting rooms (subject to availability)

Jw Marriott Surabaya photos Exterior Hotel information
Executive King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Private entrance
  • Soundproofed windows
  • Privilege access to executive lounge
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Washer/dryer
  • Shower cap
  • Sink
  • Guest toilet
  • Cleaning products
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
  • DVD player
Room Description:

This double room features air conditioning.

Executive Suite
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • General:Seating area
Room Description:

Suite|Executive Double Suite with 1 bedroom (Double bed) (lounge access)

Jw Marriott Surabaya photos Exterior Hotel information
Executive Two-Bedroom Suite
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed, 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Private entrance
  • Soundproofed windows
  • Connecting room
  • Privilege access to executive lounge
  • Entire unit wheelchair accessible
  • Telephone
  • Accessible by lift
  • Dustbin
  • Bathroom:Bathroom
  • Hot tub
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Washer/dryer
  • Shower cap
  • Sink
  • Guest toilet
  • Cleaning products
  • Bedding:Non-feather pillows
  • Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • Wake up service
  • DVD player
Room Description:

Suite|Executive Double Suite with 2 rooms (Double bed or 2 twin beds)

Mini King Studio
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Air conditioning
    • + More
  • General:Internet access
  • Safe
  • Seating area
  • Living room
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kitchen/Kitchenette
  • Mini-refrigerator
  • Media:Television
Room Description:

Studio Room, 1 King, Mini fridge, 48sqm/516sqft, Living/sitting area, Wireless internet, complimentary, Wired internet, for a fee, Coffee/tea maker, 32in/81cm LCD TV

Jw Marriott Surabaya Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • Surabaya Zoo2.5 mi

Popular areas

  • City Center3300 ft
  • Joko Dolog Statue3300 ft

Places of interest

  • Gereja Perawan Maria tak Berdosa1400 ft
  • BG Juntion1700 ft
  • Surabaya Plaza1.0 mi
  • Heroes Monument1.0 mi
  • Taman Remaja Surabaya1.2 mi
  • Atom Market1.4 mi
  • De Javasche Bank1.6 mi
  • Jembatan Merah Plaza1.7 mi
  • Airlangga University1.7 mi
  • Bungkul Park2.2 mi
  • Surabaya Town Square2.4 mi
  • Darmo Trade Center2.9 mi

Train stations

  • Pasar Turi Train Station Surabaya4000 ft
  • Gubeng Train Station1.2 mi

Shopping areas

  • Tunjungan Mall2000 ft
  • Grand City Mall1.1 mi
  • Hi-Tech Mall1.1 mi
  • Central Point Mall2.1 mi
  • Ciputra World Surabaya Mall2.5 mi

Monuments and Landmarks

  • Sharp Bamboo Monument4300 ft
  • Cheng Hoo Mosque5000 ft
  • Submarine Monument1.0 mi
  • Red Bridge Surabaya1.6 mi
  • Ampel Mosque2.1 mi

Museums

  • House of Sampoerna2.1 mi
  • Mpu Tantular Museum2.4 mi

Local attractions

  • Tugu Pahlawan5100 ft
    Jln. Pahlawan
  • Grand City Surabaya1.1 mi
    Jl. Gubeng Pojok Dalam
  • Taman Hiburan Rakyat (THR)1.2 mi
    Jl. Kusuma Bangsa no. 112-114
  • Jalan Pahlawan1.0 mi
    Jln. Pahlawan
  • Monkasel (Submarine Monument)1.1 mi
    Jl. Raya Gubeng

Near the hotel

  • Tunjungan Plaza2600 ft
    Jl. Basuki Rachmad no. 8-12
  • Balai Pemuda4200 ft
    Jl. Pemuda 15
  • Grahadi Building3500 ft
    Jalan Gubernur Suryo no 7
  • WTC Surabaya HANDPHONE CENTER5000 ft
    Jl. Pemuda 27-31

Restaurants nearby

  • Rawon Setan (Devil's Rawon)200 ft

    Address: Jalan Embong Malang No. 78 I (In front of JW Marriott Hotel)

    59% likes this, based on 36 reviews
    Cuisine: Indonesian

  • Depot Mie Hong Kong900 ft

    Address: Kedungdoro

    68% likes this, based on 12 reviews

  • Soto Cak Pardi1500 ft

    Address: JL.Embong Malang

  • Kopitiam Oey200 ft

    Address: Jalan Embong Malang 78K

    Cuisine: Indonesian

  • Ayam Goreng President1200 ft

    Address: Jalan Tidar 22
    Phone: 031-531 5362

    68% likes this, based on 22 reviews
    Cuisine: Indonesian

Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Cities nearby

Jw Marriott Surabaya Reviews

Guest reviews are submitted by our customers after their stay at Jw Marriott Surabaya

Average guest rating

8.4out of 10
Superb
Based on 17 reviews

Rating by category:

Value
6.0
Dining
8.0

Guest reviews

  • Single
    8.8

    Very nice staff - friendly, helpful, accomodating. Excellent buffet breakfast.

    Bathroom a little old - but still clean and functional

  • Single
    7.0

    Wi-fi free. Kind staff assistance.

  • Single
    7.8

    The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup.

    I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.

  • Single
    5.0

    Lovely linens, and the staff are friendly and attentive.

    The hotel is TIRED....hasn't been renovated recently or particularly well maintained. The wall paper in my room was peeling, the bathroom fixtures very tired and rusty. They also use an overpowering air "freshener" to mask the mustiness in the rooms, but gave me an instant headache. The place is outrageously overpriced for the quality.

  • Couple
    9.6

    The staff was incredibly warm and efficient . They found me at the very last minute a domestic flight at a very cheap price. A very warm reception ,Maybe better then thailand .

    The air conditioning in the room was too cold even if it turned off .

  • Couple
    7.8

    Food and location is very good

    Old smell of the room, and no free wifi. And even if we already pay at the business lounge, the Internet is soooo lame.

  • Family with children
    8.2

    We stayed for 2 nights at JW Marriott Surabaya. Check in process was very simple when we arrived at 11 am. The room was very clean and the air condition was very cool. The bathroom was suitable for us. My children liked the swimming pool but the water was too cold at that time. The breakfast was very delicious.

  • Family with children
    10.0

    Staff were like family to us. Extremely service oriented. Always smiling. Proactive. Facilities were well maintained and food was good.

  • Single
    8.8

    All facility is excelent and gorgeous, staff is well educated.

    Wairer of breakfirst always try to take out my dish immidiately when I finish each dish, and when I go to take extra rice and etc, waiter always take away all folk and spoon, this is not good manner for us. Other Indonesia hotels are also same.

  • Family with children
    8.2

    Size of room, location, service, facilities, speed of wifi in lounge

    No Wifi in the guestrooms, specially considering that nowadays the businesstraveler uses a smartphone or tabletpc instead of a notebook

  • Single
    6.2

    Good location and safety.

    Door rock system of my room did not work well, sometimes I could not open my room. And staffs of breakfirst always put away my dish when I left my table for taking another food. It is not good manners for us.

  • Single
    9.6

    Music lounge is very nice.

    Nothing !

How to reach hotel

hotel Jw Marriott Surabaya Surabaya location
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Hotel Address:

Jalan Embong Malang 85-89, Surabaya, Indonesia, 60261

Get directions
City Centre
  • Surabaya
    3700 ft
Airports
  • Juanda (SUB)
    7.8 mi
  • Abdul Rahman Saleh (MLG)
    46.2 mi
Train Stations
  • Pasar Turi Train Station Surabaya
    4300 ft
  • Gubeng Train Station
    1.2 mi
Restaurants
  • Rawon Setan (Devil's Rawon) (cuisine: Indonesian)
    200 ft
  • Kopitiam Oey (cuisine: Indonesian)
    200 ft
Hotel information
  • Check-in:
    from  2 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    25
  • Number of rooms:
    407

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaJw Marriott Surabaya

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